FAQS
DOES MY DOG NEED EXPERIENCE BEFORE STARTING A RUNNING SERVICE?
Nope! We are here to help your dog learn the ins and outs of running safely on a leash.
HOW MANY DOGS WILL YOU WALK OR RUN AT ONCE?
For the safety of our team and your dog, we will not do any pack walks or runs. However, we are open to walking or running two dogs from the same household if they have proven they can can do so safely.
WHAT HAPPENS IF THE WEATHER IS TOO HOT OR SEVERE?
Your dog's safety is our #1 priority. When temperatures reach certain heat levels, precautions will be taken. The dog runner will communicate any changes information with the owner if necessary. Also, the dog runner will always carry water. If there is rain or any type of severe weather in the area during your scheduled session, the run will be delayed if possible. If the session needs to be cancelled, the session will receive an extra 30 days from the expiration date. You will receive a notification from us if your session is cancelled or delayed due to weather.
DO I NEED TO BE HOME FOR YOU TO PICK UP MY DOG FOR A WALK OR RUN?
No, you do not need to be home in order for us to walk or run your dog. When you sign up for our services, you will be prompted to choose your preferred method of entry. These options include, but are not limited to: spare key, door/garage code, or knocking if you are home.
WHERE DO YOU EXERCISE MY DOG?
We will exercise your dog in your own neighborhood. If there is a nearby park with a dog-friendly trail, our preference is to walk or run there.
IF MY DOG HAS BEHAVIORAL PROBLEMS, WILL YOU STILL SERVICE HIM/HER?
Yes. Our services will actually benefit your dog and help minimize behavioral problems such as barking, destructive chewing, anxiety, etc. However, we cannot accept dogs that are aggressive towards other people, other dogs, or our staff.
DO YOU OFFER A TRIAL RUN SO I CAN SEE IF MY DOG LIKES YOUR SERVICES BEFORE WE SIGN UP?
Yes, we offer a free trial run. The trial run consists of a 30-minute run and a 15-minute debrief with the owner. This allows us to evaluate your dogs fitness and their goals. We will also recommend an appropriate program and go over next steps.
WHAT IS INCLUDED WITH EACH SESSION?
We want to go one step further than just taking your dog on a walk or run! After every session, we will make sure that your dog's water bowl is full and give them a small dog treat (approved by you of course). After the session, we will write a short overview of how the session went for you to read. Our clients prefer our services over a doggy daycare for several reasons, including:
Not having to spend extra time in traffic before and after work to drop-off/pick-up at daycare.
Some dogs aren't as socialized and become stressed in large groups.
They know their dog is getting individualized attention and actually getting the exercise that they need.